Can I find out the status of my order?

Yes, by accessing the Order History section in your account, you can find out the status of your order at any time. If you have any queries regarding delivery, do not hesitate to contact our Customer Service Department by calling 210-8080727 or 6942570508 or via the e-mail address info@nashbyna.com.

Can I remove a product from my shopping basket?

Yes, you can remove any product(s) that you do not want from your shopping basket providing your order has not been processed.

Can I modify my order?

Yes, you can modify your order as long as it has not been processed. If you wish to modify it after it has been processed, contact us using the Customer Service Department by calling 210-8080727 or 6942570508 or via the e-mail address info@nashbyna.com.

Can I cancel my order?

If you have any doubts regarding delivery, do not hesitate to contact our Customer Service Department by calling 210-8080727 or 6942570508 or via the e-mail address info@nashbyna.com.

Can I recover my password if I forget it?

This new password must have a minimum of 4 characters.

How to purchase?

Shopping at nashbyna.com is very simple. Just follow these steps:

1. Choose the word "SHOP" from the menu bar

2. Click on the product that interests you and you will see its different views, as well as its name, reference number, description, price, colour, sizes available, composition and care instructions. You will also find related products on the right side of the page.

3. Select a size and add the article to the shopping basket. Next, you can choose between "Continue shopping" or "Process order".

4. Please remember that you have two options for placing your order: you can register as a user or place your order as a guest.

5. Once you have entered your details correctly, click on "Continue".

6. Select a payment method:

7. Check your details and confirm the order.

8. You will then receive an e-mail confirming your order.

Remember that purchases made at nashbyna.com are completely safe as we put great amount of effort into guaranteeing your safety and personal details.

Exchanges and returns?

1 - RETURNS

What should I do to return a prouct(s)?

If you wish to return an article purchased through our website. The garments must be in perfect condition (not used, not washed, with their inside labels still attached and not altered). You cannot exchange or return swimwear and products on sale. Returns at Nashbyna.com are free in case of product change and size change. The return deadline is 15 days from receipt of the delivery confirmation. Returns are only available for Greece.

HOME RETURN*

To make a return from your home, you can contact the ELTA courier company (www.eltacou.gr) and send you a courier to pick up your package. The steps you need to follow to return are the ones that we show you below:

1- Print the form and fill in the details.

2- The information of where should be send are:

ΑΥΛΩΝΙΤΗ ΑΝΑΣΤΑΣΙΑ
COMPANY NASH
KIRIAZI 34, KIFISIA
ZIP-CODE 14562, 210-8080727 GREECE

When will I receive the amount of my return?

Once we have approved the return in the next 24 hours we gonna deposit the money in the iban that you provide us.

What should I do if the amount of my return is incorrect?

If the amount of your return is incorrect, contact our Customer Services Department by calling 210-8080727 or 6942570508 or via the e-mail address info@nashbyna.com. We will solve the problem as soon as possible. Please remember that Nashbyna reserves the right to reject returns communicated or sent outside the set period, or garments which are not in the same condition as when they were received.

* We dont provide refund in products that have been exchanged.

2. EXCHANGES

When can I exchange an product?

You can change your product either in size or in design. The steps are as follows:

1- Print the form and fill in the details.

2- The information of where should be send are:

ΑΥΛΩΝΙΤΗ ΑΝΑΣΤΑΣΙΑ
COMPANY NASH
KIRIAZI 34, KIFISIA
ZIP-CODE 14562, 210-8080727 GREECE

3- Once we receive we will process your etiquette and we will proceed to replace it.

If you have any queries regarding delivery, do not hesitate to contact our Customer Service Department by calling 210-8080727 or 6942570508 or via the e-mail address info@nashbyna.com.

What is the deadline for making exchanges?

The exchange deadline is 10 days from receipt of the delivery confirmation.

3 - DEFECTIVE OR FAULTY PRODUCT

What can I do if a product I receive is defective?

In the exceptional case where you have received a defective article, contact our Customer Service Department by calling 210-8080727 or 6942570508 or via the e-mail address info@nashbyna.com.

** Refund is not made on discount products.
** Refund is not made after product change.